Terms of Service

1. Agreement to these terms

By accessing or using FreshFind (“the Service,” “we,” “us,” or “our”) — including browsing the directory, submitting a listing, or contacting us through any form — you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree, please do not use the Service.

FreshFind is operated from Ontario, Canada. We may update these terms from time to time; continued use after an update constitutes acceptance of the revised terms.

2. Definitions

• “Service” means the FreshFind website at freshfind.ca and any related tools or features.
• “User” means any person who accesses or uses the Service.
• “Listing Owner” means a User who submits or claims a business listing.
• “Listing” means a business profile submitted to or imported into the FreshFind directory.
• “Content” means any text, data, links, images, or other material a User submits to the Service.

3. Description of the Service

FreshFind is a free directory for discovering local food businesses — including farms, farmers markets, food makers, co-ops, distributors, and commercial kitchens — across Canada and the United States. The directory is free to browse. Submitting or claiming a listing is free.

We also offer paid plans (“premium services”) as described on the pricing page. Premium services are subject to additional terms communicated at the time of purchase.

FreshFind is a directory, not a marketplace. We do not facilitate transactions between users and listed businesses. We are not a party to any agreement between a User and a listed business, and we have no responsibility for the quality, safety, or legality of any listed business’s goods or services.

4. User accounts

To submit or claim a listing, you must create an account via Google OAuth or magic-link email authentication. You agree to:

• Provide accurate and current information when creating your account
• Maintain the confidentiality of your account credentials
• Notify us immediately at hello@freshfind.ca if you suspect unauthorized access
• Be responsible for all activity that occurs under your account

We reserve the right to suspend or terminate accounts that violate these terms, engage in fraudulent activity, or are inactive for an extended period.

5. Submitting and claiming listings

By submitting or claiming a business listing, you represent and warrant that:

• You own or are duly authorised to represent the business being listed
• All information you provide is accurate, current, and not misleading
• The business is a legitimate local food business (farm, market, food maker, co-op, distributor, commercial kitchen, or similar)
• You grant FreshFind a non-exclusive, worldwide, royalty-free licence to display, reproduce, and distribute the listing content for the purpose of operating the directory
• You will keep listing information reasonably up to date

FreshFind reserves the right to remove, edit, or unpublish any listing at any time, without notice, if we determine it violates these terms, contains inaccurate information, or is otherwise harmful to Users or the directory community.

Some listings in our directory are imported from public data sources (e.g., government databases, open geographic data). If you believe a listing incorrectly represents your business, you may claim or correct it by creating an account or contacting us.

6. Prohibited conduct

You agree not to:

• Submit false, misleading, defamatory, or fraudulent listings or content
• Claim a listing you do not have authority to represent
• Use automated tools to scrape, harvest, or bulk-download directory data for commercial use without our written permission
• Attempt to disrupt, overload, or abuse the Service or its infrastructure
• Submit spam, phishing content, malware links, or unsolicited commercial messages
• Impersonate another person, business, or entity
• Use the Service in any way that violates applicable law
• Upload images that do not represent your actual business, or that contain offensive, misleading, or infringing content
• Attempt to circumvent security controls or access systems you are not authorised to use

7. Intellectual property

7.1 FreshFind’s intellectual property

The FreshFind name, logo, design, software, and all other materials that are part of the Service (but not User Content) are owned by FreshFind or our licensors and are protected by Canadian and international intellectual property law. You may not copy, modify, distribute, or create derivative works from them without our written permission.

7.2 Your content

You retain ownership of the content you submit (“User Content”). By submitting it, you grant us the licence described in Section 5. You represent that you own or have the necessary rights to your User Content, and that it does not infringe any third party’s intellectual property or other rights.

7.3 Imported directory data

Some directory listings are derived from publicly available data sources. We make reasonable efforts to ensure accuracy, but we do not warrant the completeness or correctness of imported data.

8. Disclaimer of warranties

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, WE DISCLAIM ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO:

• The accuracy, completeness, or reliability of directory listings (including those submitted by Users or imported from third-party sources)
• The fitness of the Service for a particular purpose
• That the Service will be available without interruption or error
• That any business listed in the directory is currently operating, licensed, or suitable for your needs

Always verify the details of any business independently before entering into a transaction with them.

9. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, FRESHFIND AND ITS OFFICERS, EMPLOYEES, AND CONTRACTORS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, OR EXEMPLARY DAMAGES ARISING FROM OR RELATED TO YOUR USE OF THE SERVICE, INCLUDING BUT NOT LIMITED TO LOSS OF REVENUE, LOSS OF DATA, OR LOSS OF BUSINESS OPPORTUNITY, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

Our total liability to you for any claim arising from use of the Service will not exceed the amount you paid to FreshFind in the twelve (12) months preceding the claim, or CAD $100, whichever is greater.

10. Indemnification

You agree to indemnify and hold harmless FreshFind and its officers, employees, and contractors from any claims, damages, liabilities, costs, and expenses (including reasonable legal fees) arising from your use of the Service, your User Content, or your violation of these terms.

11. Governing law and dispute resolution

These terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to conflicts of law principles.

Before initiating any formal legal proceeding, we encourage you to contact us at hello@freshfind.ca so we can attempt to resolve the matter informally. Most issues can be resolved quickly and cooperatively.

Any dispute that cannot be resolved informally will be subject to the exclusive jurisdiction of the courts of Ontario, Canada. If you are a consumer in a jurisdiction with mandatory local law protections, those protections remain unaffected.

12. Termination

You may stop using the Service at any time. You may request deletion of your account and listings by emailing hello@freshfind.ca.

We may suspend or terminate your access at any time if you violate these terms, engage in conduct harmful to Users or the Service, or for any other reason at our discretion. We will make reasonable efforts to notify you in advance unless the violation is severe or ongoing.

Sections 7 (Intellectual Property), 8 (Disclaimer), 9 (Limitation of Liability), 10 (Indemnification), and 11 (Governing Law) survive termination.

13. General

Entire agreement. These terms and our Privacy Policy constitute the entire agreement between you and FreshFind regarding the Service and supersede any prior agreements.

Severability. If any provision of these terms is found to be unenforceable, the remaining provisions continue in full force.

No waiver. Our failure to enforce any provision of these terms does not constitute a waiver of our right to enforce it in the future.

Assignment. You may not assign your rights or obligations under these terms without our prior written consent. We may assign our rights freely.